Delete in the app
- Sign in to ZoneSIM.
- Open My profile and select Delete account.
- Enter your password to re-confirm your identity.
- Type OBRIŠI, accept the warning and select Permanently delete account.
If you cannot sign in
Email privacy@zonesim.co from the address associated with your account and state that you request ZoneSIM account deletion. We may request additional identity verification. Never send your password, full card number, CVV or eSIM activation code.
Data that is deleted
- profile, contact details and account preferences;
- devices, active sessions and account access;
- operational eSIM profiles, activation data and provider data linked to the account;
- support messages, tickets and attachments;
- operational referral and other data that is no longer needed.
Data that may be retained
Orders, amounts, fiscal receipts, transaction identifiers, refund records and other accounting or legally required records may be retained for statutory periods. Direct account links and contact details are removed or pseudonymised where possible.
Request processing
In-app deletion begins immediately after successful identity confirmation. Email requests are handled without undue delay after identity verification and a legal-retention review. Any retained data is access-restricted to legal and security purposes.
Questions
Email privacy@zonesim.co. See the Privacy Policy for more information.