Account management
Delete your ZoneSIM account
Permanently delete your account and associated operational data in-app, or request deletion by email if you no longer have access.
Important: deletion is permanent. Save any activation information you still need first.
Delete in the app
- Sign in to ZoneSIM.
- Open My profile and select Delete account.
- Enter your current password to confirm identity.
- Type OBRIŠI, accept the warning and select Permanently delete account.
If you cannot sign in
Email privacy@zonesim.co from the account address. We may request additional identity verification. Never send your password, card number, CVV or eSIM activation code.
Data that is deleted
- Profile, contact details and account preferences.
- Devices, active sessions and account access.
- Operational eSIM profiles, activation and provider data linked to the account.
- Support messages, tickets and attachments.
- Other operational data no longer needed.
Data that may be retained
Orders, amounts, fiscal receipts, transaction identifiers, refunds and other accounting/legally required records may remain for statutory periods. Direct account links and contact details are removed or pseudonymised where possible.
Request processing
In-app deletion starts immediately after identity confirmation. Email requests are handled without undue delay after identity and legal-retention review. Retained data is access-restricted to legal and security purposes.