1. Service provider
The service is provided by EDBER NICEVIĆ PR RAČUNARSKO PROGRAMIRANJE ZONE NETWORK CO NOVI PAZAR, Deda Šehovića 12a, 36300 Novi Pazar, Serbia, company number 68583314, tax ID 115722257 (“Zone Network” or “ZoneSIM”).
2. Account and eligibility
You must provide accurate information, protect your credentials and notify us promptly about suspected misuse. You must have legal capacity to purchase under applicable law. You may not transfer your account or use the service unlawfully.
3. Service and compatibility
ZoneSIM enables selection and purchase of prepaid mobile data packages and delivery of eSIM activation data. Before purchase, confirm that your device supports eSIM and is carrier-unlocked. Voice and SMS are not included unless expressly stated for a package.
4. Prices and payment
The applicable price, currency, data allowance, validity and coverage are shown before purchase. Payment is processed by the bank and payment processor through a secure web flow. An order is confirmed after successful payment confirmation. Fiscal documents are issued under applicable law.
5. Delivery and activation
Activation data is displayed in the app after payment confirmation and provider processing. Activation typically begins on profile installation or first connection to a supported network, depending on the package. Do not share the QR code, SM-DP+ address or activation code.
6. Coverage and quality
Availability, speed, 4G/5G support and quality depend on the local operator, location, device, network load and provider rules. ZoneSIM cannot guarantee uninterrupted availability or a particular speed where circumstances are controlled by a third party.
7. Cancellation and refunds
Send refund requests to support@zonesim.co with order details. Eligibility is assessed under law, activation status, usage and provider terms. An activated, installed or partly used digital package may not qualify where performance began with your consent or a legal exception applies.
8. Acceptable use
You may not resell activation data without approval, bypass security, disrupt infrastructure, commit fraud, abuse vouchers, overload the service through automation, or use it contrary to law or provider rules.
9. Liability
We are responsible for proper service delivery as required by mandatory law. We are not responsible for interruption or loss caused by an incompatible or locked device, incorrect installation, a local carrier, force majeure, or a third party outside our reasonable control. Nothing limits non-excludable consumer rights.
10. Privacy and intellectual property
Data processing is described in the Privacy Policy. The app, design, marks and content are protected by the rights of Zone Network or its licensors. You receive a limited, personal and non-transferable right to use the app for the contracted service.
11. Suspension and termination
We may temporarily limit or terminate an account for security risk, fraud, non-payment or serious breach. You can delete your account in the app or follow the Account deletion process. Legally required transaction records remain retained.
12. Changes, law and contact
The current version is posted here. Serbian law applies. We will first try to resolve disputes amicably without limiting rights to contact a competent court or consumer authority. Contact: support@zonesim.co.